Shipping Policy

At La Fontana Verde, we value every customer and work hard to ensure your order is handled with care from the moment it’s placed until it arrives at your door. Because we are a small business, each order is processed with personal attention to detail.

Processing Times

Orders are typically processed within 48 hours.
In rare cases, processing may take up to 72 hours (for example, during high-demand periods or special promotions).
Processing time does not include weekends or holidays.

Shipping Methods & Delivery

We offer a variety of shipping options at checkout, including promotional free shipping on select orders or during special offers.
Free shipping eligibility may vary depending on ongoing promotions and will be clearly stated at the time of purchase.
Once an order has been shipped and marked as delivered by the carrier, La Fontana Verde is not responsible for lost, stolen, or damaged packages.

Incorrect or Missing Items

If you receive an incorrect order, please notify us as soon as possible.
We will cover the cost of shipping the correct item(s) to you at no additional charge.

Returns & Exchanges

If you are not satisfied with an item, please contact us promptly so we can work toward a solution.
All returns must be approved before being shipped back to us.
Customers are responsible for the return shipping cost unless the return is due to an error on our part.

Our Commitment

We may be small, but we stand behind our products and service. Every order is packed with care and attention because your trust matters to us. If you ever have a concern about your shipment, reach out — we’ll do our best to help.

📧 Contact Us: Info@MyLFV.com
📍 MyLFV – Schaumburg, IL